With years of experience behind us the Hagley Stoves & Fireplaces team have compiled a list of ‘Frequently Asked Questions’ which we hope will guide and advise you through the process of choosing a stove/fireplace.

However, if you have any queries that aren’t answered here please do come in to the showroom for a chat or give us a call on 01562 700005 and we will be very pleased to help you.

+ What information do I need to give you so you can suggest the best stove for my needs?

+ How do I work out what heat output my room needs?

+ The ultimate question – multi fuel or wood burning stove?

+ Do I need to line my chimney?

+ How often will I need to clean out the ash from my stove?

+ What is ‘Cleanburn’ ?

+ What is ‘self cleaning’ glass?

+ Are stoves controllable?

+ Can I burn my stove overnight? (slumbering)

+ Is cast iron or steel the best material for a stove?

+ Can I have a stove if my house doesn’t have a chimney?

+ Can I have a stove in my conservatory?

+ What is a flue?

+ What is a flue system (also referred to as a chimney system)?

+ What ventilation do I need in the room?

+ What does external air kit refer to?

+ Can I get spare parts for my stove?

+ Who are HETAS?

+ How do I know if I am in Smoke Control Area?

+ What does DEFRA Exempt/Approved mean?

+ What is Document ‘J’?

+ Can I install my own stove?

+ Do I have to have a hearth?

+ What is the best wood to use on my stove?

+ What is seasoned wood?

+ What warranty does my stove have?

+ How do I light my stove?

+ What is a Pressure Test?

+ Do I need a carbon monoxide detector?

+ Do I need to have my stove serviced?

+ How often do I need to have my chimney swept?

+ Hagley Stoves & Fireplaces Price Match Policy

+ What is the Ecodesign Ready Scheme?