At Hagley Stoves & Fireplaces we really pride ourselves on providing exceptional customer service. Over the years we have been very lucky to work with some wonderful customers and on some really exciting and interesting jobs so it is really gratifying when those people kindly take their time to let us know that we have done a good job. We hope these testimonials help in your decision to trust us with your own job.
‘May I take this opportunity to thank you for the professional way in which you handled the whole process. Throughout you kept me fully informed and responded swiftly to all my questions. Rich & Matt did a fantastic job on the install and I would like you to pass on my sincere thanks to them for a job well done. I would have no hestitation in recommending your services to friends and family in the future.’
Mr Court, January 2019
Sean and his team provided a very helpful and friendly service, with plenty of good advice. Our inset log burner looks great, and it avoided all the mess of major building work. Richard and Matt who fitted the log burner were really careful, and despite a couple of set-backs (like our floor boards being wonky) they got the whole thing done in a day. They came back at my request and re-polished and sealed the slate hearth which had a few marks on it. Overall we are very pleased with the result, and I would recommend Hagley Stoves without hesitation.
We would like to say a huge thank you to all at Hagley Stoves. From start to finish a very professional job done. From Sean who helped us make the right choice for our room, to Vern and Rob who fitted a difficult flue. All easy people to have in our home. Thankyou.
Mrs & Mrs Pitt, September 2017
Quality service and work! Thoroughly recommended.
I found the staff from Hagley Stoves to be extremely pleasant and knowlegable, I had trawled round all the other wood burning stoves outlets and none of others put me at ease as I had a very small fireplace that caused many problems. The staff immediately suggested a solution which I have now had fitted. The fitting went very smoothly and I am extremely pleased with the wood burner as it is very efficient and makes a lovely focal point in my lounge. I would 100% recommend Hagley Stoves to anyone interested in a stove.
We love our new fire, the work was done in a day and there was no mess as the covered everything and cleaned up after. They were the only company we went to who would fit the stove in our existing brick fireplace, everyone else said it couldn’t be done and we would have to have it knocked down and replaced.
We recently purchased our wood burner from Hagley Stoves and had it installed by Vern and Rob. All of the staff we have dealt with have been nothing but helpful from start to finish. Not pushy salesmen like others seem to be, just full of knowledge!
As for the installation, I am just as impressed! I’m incredibly picky and I like things to be done right and I genuinely cannot fault a thing!
I would recommend Hagley Stoves to anybody considering a stove!
Firstly can I say a big thank you to you and the fitters for our fire. From the moment we entered the shop floor we had expert advise on what to have and what we needed to do to have our fire fitted.
Sean came out to survey the site and was also very helpful and explained exactly what would be done and how long it would take. The gas fitter came to disconnect the gas fire and the chimney sweep was great. Found it really quite novel to watch what he did to clean the chimney. Would recommend Baz to others too.
The fitters were amazing. Friendly guys with good humour which is always a bonus. They were great in as much as they covered all furniture and made as little mess as possible. Total of 3 days and the fire was done. They came back to do the finishing bits on Monday last week and did a demo on how the fire worked and what we could burn on it. Spoke to Richard to pay the dreaded invoice and he too was very happy to help if we have any problems in the future.
All in all we have no complaints what so ever and would 100% recommend you guys to anyone.
Thankyou for all the work you and the lads did, the fire is great, or ‘grate’ if you excuse the pun, and to say how nice it was to do business with you all.
We would like to commend you and the team on excellent customer service from our first enquiry to the fitting and after care advice. We had a couple of glitches but nothing was a problem. Looking forward to enjoying our log burner when the chilly weather arrives. Anyone looking for a log burner look no further, quality products , quality service. Thank you Hagley Stoves.
The build quality of the Contura 810 is excellent and the efficiency is better than I was expecting. From the advice given when we first visited your showroom right through to the professionalism and friendly fitting of our new stove, you have provided excellent service throughout.
We chose Hagley Stoves based on a recommendation and we were not disappointed. In turn I would highly recommend Hagley Stoves for quality of product, good advice, excellent service and overall value for money. Thanks again.
Thankyou very much for all your help in choosing a stove yesterday, your knowledge and practical advice was invaluable.
‘We are extremely hapy with the work and professionalism from yourself, sales and the lads/fitters of the work you’ve all done. We will continue to recommend you all and to spread the good word.’
‘Great service, from initial explanation of what was possible, to prompt and efficient fitting, despite access problems. We now have a glorious fire which looks great in the room and works a treat. Very happy to recommend you guys.’
Quality service & work! Thoroughly recommended.
C. Shipley, May 2015